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Avatar billede svenne182 Nybegynder
21. november 2007 - 11:00 Der er 4 kommentarer og
1 løsning

spoolsv.exe crasher hele tiden

Når jeg printer ud fra enten word, excel eller ie, crasher servicen hele tiden. Jeg har sat den til at genstarte så snart den crasher, men nogle gange bliver jeg nødt til at starte den manuelt.

Jeg printer på to netværksprintere af samme mærke og model, og systemet er ikke overbelastet.

Jeg bruger XP Pro SP2 og printerne er to HP LaserJet 4350 PCL 6.

Fejlrapporten lyder således:


Error signature:

szAppName : spoolsv.exe    szAppVer : 5.1.2600.2696   
szModName : localspl.dll    szModVer : 5.1.2600.2180    offset : 00017140

Error Report Contents:
The following files will be included in this error report:
C:\DOCUME~1\qt55640\LOCALS~1\Temp\WERd8c6.dir00\spoolsv.exe.mdmp
C:\DOCUME~1\qt55640\LOCALS~1\Temp\WERd8c6.dir00\appcompat.txt

"appcompat.txt" ser således ud:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
    <MATCHING_FILE NAME="advapi32.dll" SIZE="616960" CHECKSUM="0x8E9BCF02" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Advanced Windows 32 Base API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA0DE4" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:23" UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="gdi32.dll" SIZE="282112" CHECKSUM="0xA1D7CC7A" BIN_FILE_VERSION="5.1.2600.3159" BIN_PRODUCT_VERSION="5.1.2600.3159" PRODUCT_VERSION="5.1.2600.3159" FILE_DESCRIPTION="GDI Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3159 (xpsp_sp2_gdr.070619-1300)" ORIGINAL_FILENAME="gdi32" INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4B0FE" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3159" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3159" LINK_DATE="06/19/2007 13:31:19" UPTO_LINK_DATE="06/19/2007 13:31:19" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="kernel32.dll" SIZE="984576" CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119" BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53" UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="ntdll.dll" SIZE="708096" CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="ole32.dll" SIZE="1285120" CHECKSUM="0xA38DDD0E" BIN_FILE_VERSION="5.1.2600.2726" BIN_PRODUCT_VERSION="5.1.2600.2726" PRODUCT_VERSION="5.1.2600.2726" FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)" ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x13DC6B" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2726" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2726" LINK_DATE="07/26/2005 04:39:47" UPTO_LINK_DATE="07/26/2005 04:39:47" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="oleaut32.dll" SIZE="549376" CHECKSUM="0xF9AD8A4C" BIN_FILE_VERSION="5.1.2600.3139" BIN_PRODUCT_VERSION="5.1.2600.3139" PRODUCT_VERSION="5.1.2600.3139" COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.3139" INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x86FE4" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3139" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3139" LINK_DATE="05/17/2007 11:28:05" UPTO_LINK_DATE="05/17/2007 11:28:05" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="shell32.dll" SIZE="8460288" CHECKSUM="0x36D837B1" BIN_FILE_VERSION="6.0.2900.3241" BIN_PRODUCT_VERSION="6.0.2900.3241" PRODUCT_VERSION="6.00.2900.3241" FILE_DESCRIPTION="Windows Shell Common Dll" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2900.3241 (xpsp_sp2_qfe.071025-1245)" ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x82073E" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.3241" UPTO_BIN_PRODUCT_VERSION="6.0.2900.3241" LINK_DATE="10/26/2007 03:33:59" UPTO_LINK_DATE="10/26/2007 03:33:59" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="user32.dll" SIZE="577536" CHECKSUM="0x1AB40203" BIN_FILE_VERSION="5.1.2600.3099" BIN_PRODUCT_VERSION="5.1.2600.3099" PRODUCT_VERSION="5.1.2600.3099" FILE_DESCRIPTION="Windows XP USER API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3099 (xpsp_sp2_gdr.070308-0222)" ORIGINAL_FILENAME="user32" INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x940E1" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3099" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3099" LINK_DATE="03/08/2007 15:36:28" UPTO_LINK_DATE="03/08/2007 15:36:28" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="wininet.dll" SIZE="665600" CHECKSUM="0x4F70F139" BIN_FILE_VERSION="6.0.2900.3199" BIN_PRODUCT_VERSION="6.0.2900.3199" PRODUCT_VERSION="6.00.2900.3199" FILE_DESCRIPTION="Internet Extensions for Win32" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.00.2900.3199 (xpsp_sp2_qfe.070821-1250)" ORIGINAL_FILENAME="wininet.dll" INTERNAL_NAME="wininet.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA4FC9" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.3199" UPTO_BIN_PRODUCT_VERSION="6.0.2900.3199" LINK_DATE="08/22/2007 12:55:43" UPTO_LINK_DATE="08/22/2007 12:55:43" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="winsock.dll" SIZE="2864" CHECKSUM="0x73AE8088" BIN_FILE_VERSION="3.10.0.103" BIN_PRODUCT_VERSION="3.10.0.103" PRODUCT_VERSION="3.10" FILE_DESCRIPTION="Windows Socket 16-Bit DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows(TM) Operating System" FILE_VERSION="3.10" ORIGINAL_FILENAME="WINSOCK.DLL" INTERNAL_NAME="WINSOCK" LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket API for Windows" S16BIT_MODULE_NAME="WINSOCK" UPTO_BIN_FILE_VERSION="3.10.0.103" UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>
Avatar billede sorensen_123 Nybegynder
21. november 2007 - 11:21 #1
Kunne det være fordi du lige har installeret en ny printer eller driver? For spoolsv.exe er printerenhedsprogrammet i windows.

Prøv at se om det kan være en driver, hvis du ikke lige har installeret en, så prøv at opdater dine nuværende drivere.
Avatar billede sorensen_123 Nybegynder
21. november 2007 - 11:25 #2
Ellers så prøv at gå ind i Kontrol Panel, Administration, Tjenester, og abryd tjeneste "Print Spooler".

Derefter gå til C:\WINDOWS\system32\spool\PRINTERS og slet alle filerne i mappen.
Avatar billede tonygk Nybegynder
21. november 2007 - 11:53 #3
Prøv PCL5e driveren. PCL6 er en hurtigere protokol, men den indeholder også mange fejl.
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=dk&prodTypeId=18972&prodSeriesId=412160&prodNameId=412165&swEnvOID=228&swLang=6&mode=2&taskId=135&swItem=lj-24635-5
Avatar billede svenne182 Nybegynder
21. november 2007 - 12:18 #4
Sorensen 123

Har ikke installeret nye drivere, og der er ingen filer i mappen som du omtaler.

Prøver mig frem med PCL5e driveren og ser hvordan den opfører sig efterfølgende.
Avatar billede svenne182 Nybegynder
26. december 2007 - 18:50 #5
fik den rigtige IT support til at ordne problemet.
Avatar billede Ny bruger Nybegynder

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