Defekte hardiske fra Fujitsu

topmodellen :)
Fujitsu MAN3735MC 73.5GB

Hmm havde ellers håbet at det var de 2 harddiske (MPG3204AH-E - IDE diske) jeg købte sidste år i juli måned. Den første stod af efter ca. et halvt år (fik den byttet til en seagate) den anden stod af 14 dage efter garantiudløb. (kun 1 års garanti). Og svaret fra Fujitsu er kort og godt "to bad du skulle have købt en harddisk fra en næsten hvilken som helst anden producent, da de giver 3 års garanti.

Men danielks er du sikker på det kun drejer sig om den harddisk, jeg så at harddisken også skulle have siddet i IBM Aptiva PC´ere og jeg kan da umuligt tro at der sidder sådan en disk i dem??

Det skulle jeg umildbart mene

Hmm jeg har fået dette svar fra Fujitsu:




Dear Customer,

Thank you for your enquiry. You may have read recent press articles about a recall of Fujitsu desktop hard disk drives. All the articles we have seen to date are inaccurate, Fujitsu has made no such announcement, and there is no recall of these or any other disk drives from Fujitsu.

If you have a drive that has failed and wish to return it then the following guideline should help you. Should you have any further concerns or enquiries then please do not hesitate to contact us.

The Warranty on Hard Disk products is solely provided to the direct customer of Fujitsu Europe Ltd.  Therefore the following rules apply.

If you have purchased your Hard Disk product from a PC vendor, either directly from the manufacturer or a retailer, your warranty is supported by this supplier.  Typically this is for 12 months, however you may have purchased extended warranty, in which case, please return to your place of purchase for warranty support.

If you have purchased your Hard Disk product from a Fujitsu approved dealer or distributor, your warranty will be provided by that company.  If however, they have ceased trading, your warranty may be supported by Fujitsu Europe Ltd directly.  A copy of proof of purchase to our Warranty Service department would be required before your Warranty condition is validated.

We have experienced many problems with customers being sold defective product from Computer Fairs, and we do not approve this sales channel for our products. We do accept however that some legitimate suppliers sometimes chose to sell products in this way, in which case you should contact your supplier for warranty issues.  Fujitsu Europe Ltd does not accept any direct claims for warranty for products purchased via this supply route

Should you feel you still have a valid Warranty claim based our Warranty Policy information provided above, please send a fax to Warranty Request on 020 86064532 providing the following information in both instances :

Drive Model Number:
Drive Part Number:
Drive Serial Number:
Date of Manufacture
Copy of Proof of Purchase
Explanatory letter of place, conditions of purchase and nature of fault

Assuring you of our best attention.


Yours faithfully


Customer Services


On behalf of Fujitsu Europe Ltd