Problem
Client will crash to a Blue Screen at startup time during the drive discovery process or when shutting down the system. The error associated with the crash has been
KMODE_EXCEPTION_NOT_HANDLED with either the following drivers listed as the cause:
· PrtSeqRd.sys
· ClassPNP.sys
· ntoskernal.exe
The real problem is the PrtSeqRd.sys driver which gets installed with EZ CD Creator 5.
Solution
Upgrade the EZ CD Creator 5 application to 5.1 which is available at Roxio's website (
http://www.roxio.com/). The installer removes the PrtSeqRd.sys driver. Do not attempt to rename or remove the driver manually as this may cause the boot disk to become inaccessible.
Version 5.1 is included with Compaq W8000 models that have CD-RW drives.