Customer Submitted Question On: 04/15/2003 2:33PM
Hi.
I own a copy of Halflife, bought as Bestseller series in Denmark.
I recently began getting the message, saying my cd key is in use, when i try to play Counter Strike. This is very frustrating for me, as i have paid for my copy of the game, and i have never shared my cd key anywhere.
What should i do?
I have attached a copy of my inlay, showing my current cdkey.
Sincerely
Henrik Eriksson
The response to your question:
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Solution Added On 04/15/2003 2:52PM
Most likely your key has been generated by another user.
The only resolve would be to provide you with a new CD key to use with the program. However, before we can provide this number, we need evidence of current and valid ownership of the program.
Here is how to provide this information:
1. Using either a digital camera or scanner, create an image file in either .jpeg or .bmp format of the jewel case cover clearly displaying the CD key number.
2. Go to
http://techsupport.vuinteractive.com/techsupport/sierra/support.asp and login using your current account information(username = your email address, password = telephone number).
3. On the MY QUESTIONS screen open up this incident under SUMMARY by clicking on the underlined text.
4. Select the ADD ATTACHMENT button at the bottom of the screen.
5. Select BROWSE and find the image file to upload and click on it to select it.
6. Then select UPLOAD.
7. The file should then be listed in the text box at the bottom of the screen.
8. Select SUBMIT INFORMATION at the bottom of the page to process the incident.
You will then receive a reply including the CD key number within 48 hours. Please make certain to record this number for future reference(e.g. reinstallation of the program).
NOTE: You can also fax us a photocopy of the jewel case cover clearly showing the CD key number at 310-258-0755(Los Angeles, CA). Include a note in the fax stating the details of the issue at hand, and mark it "Attn: Sierra Online Support".