Hold jer væk fra B-one
Hold er langt væk fra b-one og deres dårlig service :here en chat log af b-ones support...
support@uk.b-one.net
Please wait for a site operator to respond.
You are now chatting with 'Dinesh'
Dinesh: Thank you for using B-one Interactive Online Support. My name is Dinesh. How may I assist you?
you: Hello Dinesh,
Dinesh: Hi there.
you: I am very unsatified with ur process of getting a webhosting
Dinesh: Why is it so?
you: i ordered a websoulotion for 1½ month ago, and still i havent recived anything from you guys..
you: i have done the payment all what i need to do
you: and the process from ur side is very slow...
you: waiting 1½ month for a simple websoulotion according to my opinion is very long time
you: are u outsourced from b-one or are u in b-one ?
Dinesh: I can certainly understand your frustration. Let me be the one to help you!
you: cause if u are outsourced, then i belive it will not help anything complaing to you
Dinesh: We have not outsourced our support services.
Dinesh: May I know your domain name or the order number of your B-one subscription?
you: ok, then please be kind enough to active my account now, orelse i would like my money back
you: tamildownload.com
you: http://www.b-one.net/show_sup.php?lang=da&code=avyRrrZLMl
you: This is the supporting process
you: its in danish, if u wish i can give u a short translation of what is written
you: I ordered the domain before 5-06-05
you: todays date is 28 - 07
Dinesh: Please give me a moment while I check the status for your order.
you: yes please
Dinesh: According to our records, the status of your order (order number : 173326) is 'cancelled' . I cannot determine the exact reason for the cancellation. This could be due to false information provided during registration on any other issue.
you: well no false informations has been given
you: i also done the payment
you: i sended a fax
you: i have another domain from b-one.com
Dinesh: Regarding this, I suggest that you submit an email to our support team at support@uk.b-one.net who would further investigate this issue and get back to you with the resolution.
you: well i am located in Denmark
you: does that have any influence
you: i think i would try another company than b-one... i feel cheated for 2 months
Dinesh: No, that should not be an issue. Like I said - I cannot confirm the exact reason as of now.
you: is it possible to get my money back..
Dinesh: I cannot comment on that. You need to submit an email to the above address for the resolution.
you: ok
you: but i would like you to know, that the service is very very cheap and bad
you: i didnt expect anything like this from b-one
Dinesh: That is your perspective and I cannot help you with that.
you: i will never recommend anyone to buy from b-one again
Dinesh: If you have waited 2 months for the domain to get active - it is your fault.
you: many of my friends have accounts in b-one.. even the servers are very slow..
you: is it my fault ??
Dinesh: Please read our terms of business.
Dinesh: We have mentioned clearly that if you do not receive any notifications in 7 days, you have to contact us again for the status.
you: how can you say its my fault, i have waited 2 months, i have been waiting each and everyday for a respons and no respons given
Dinesh: Before registering your domain with B-one , we assume that you have read our terms of business./
Dinesh: Now one fine day - after 2 months you are enquiring about your domain. \
you: well registering a domain should be very simple..
you: this really cannot be true. but leave it all, i will send a mail to support@uk.b-one.net and ask for my money
you: thanks for your help, its nothing personally, i just dont like the service of b-one
Dinesh: You are welcome.
Dinesh: Goodbye and have a nice time.
Chat session has been terminated by the site operator.
