Det tætteste på dit problem jeg har fundet i deres online database, er følgende:
"G. I have just installed new cartridges and my pictures are not coming out correctly. I also noticed that the
alignment page is not complete. What's wrong?
The printer software might be programmed for the wrong set of ink cartridges. Some colorjet printers can use a Photo and Color Cartridge set or a Black and Color Cartridge set. If the software is programmed for a Photo Cartridge set, but there is actually a Black and Color Cartridge set installed, your color photos/images may not print correctly. To correct this situation or to determine which ink cartridge you have installed.
1. Open the Control Program for the Lexmark Colorjet printer.
2. Select the Cartridges tab and click Install Black Cartridge.
3. Select the black ink cartridge that is installed in your printer and specify whether it is an Old or New Cartridge. If you select New Cartridge, an alignment test will be printed.
H. My ink levels show full, but my print is fading and I'm getting streaks through the print. What's wrong?
The cartridges do not have any ink sensors in them. The levels are produced by a calculation of ink drops and page count. The printer software stores this information. The ink levels can be reset if you tell the printer software you have installed a new ink cartridge, or if you reinstall the printer driver. Once the ink levels have been reset, there is no way to change them except for printing.
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Men lige så dårlig jeg synes deres online support er, lige så god synes jeg deres telefonsupport er. Prøv evt. at kontakte dem, hvis ovenstående ikke giver noget.
Kontaktoplysningerne er her:
http://www.lexmark.com/channel/frameset/home/0,6358,247481_3634_0_da,00.html
