Er nedetiden acceptabel??

Glemte mail'en:

***************************************''

Dear Valued Customer,

In the past we have worked hard to bring you valued
service at a great low price.  Throughout we have
continued to provide service and grow to accommodate
our customer base accordingly.

At this time, due to your involvement with
BuyDomains.dk we have outgrown our facility,
and our network capacity.  Due to this, we have
been actively seeking investors and other companies to
possibly merge together to increase our stability, growth,
and reliability.

FIRST OFF THIS MERGER WILL MOST EFFECT
HOSTING CLIENTS.  DOMAIN AND EMAIL SERVICES
WILL BE RESTORED MUCH FASTER, AND NO NUMBERING
WILL AFFECT DOMAIN OR EMAIL SERVICES.

We understand that uptime and stable service is needed
for you to maintain your business, and we know that the
below merger will increase your service 10 times over.
At this time NetFree, Inc, has merged with another privately held
company, ServerHosts, Inc, to facilitate, and provide premium bandwidth
(Epik / uUnet / Level3 and AT&T) to you, our customers.

At the same time, we have now the ability to secure a /40 from
Erin, the IP registry, and will be issuing new IP address to all
of you within the next 48 - 72 hours.  This IP change will be a FINAL
change to our network, meaning that no matter what bandwidth provider
in the future BuyDomains.dk wishes to secure, your IP address space will
never change.  In sense, these IP allocations belong to BuyDomains.dk / NetFree, Inc.

In addition to securing this address space, we will be consolidating
BuyDomains.dk into the ServerHosts, Inc. facility and taking over 500
square feet of Network space and enabling BuyDomains.dk to grow to it's
fullest potential.  This new network facility is premium network
space with prime equipment for backup, cooling, and all other
aspects of maintaining and facilitating our equipment.

The actual amount of downtime is not known at this time but is
only expected to be 24 hours (equal to the last renumbering), and the
actual expected start time for this outage is unknown due to contractual
issues with previous providers, but is expected to occur, on Friday
August 9th 2002.

We have set up an alternate support address for you to contact so that
you can be kept up to date while this transition is in place.  That
email address is buydomainsdk2001@yahoo.com. (for now you can reach
support through the normal means.) You can also contact us
by telephone at +1 305-935-6948 (24 hours a day) to receive an update
on the status of this merger.

In all we understand the importance of your service, and we will
work as hard as we can to restore your service in a timely fashion. 
We want to assure you that these acquisitions to BuyDomains.dk will
make your service more stable for the future. 

In compensation for the down time we will be sending out a
letter of intent for time to be added to your account. 
(This is for Webhotel customers only.)

We appreciate your business and we want to show you that we are committed to your success by putting every effort in to providing TRUE tier1 connectivity, on a TRUE tier1 network, in a prime and premium network facility.

Without you, we would not be able to continue and progress in the manner in which we are, and keeping you all as clients is our main focus and concern.  We know the outage will affect some of you greatly, however we strongly feel it is essential to make this merger happen as fast as possible for the survival of BuyDomains.dk due to the amount of growth in such a short a time.

This outage we will be the last and we will be able to provide and SLA (Service Level Agreement) of 99.9% once service is restored.  This SLA will be posted on our website the moment the merger is completed.

Thank you for your understanding!

Brian Coppola
CEO, NetFree Inc.
BuyDomains.dk, a NetFree Company

Nedetid er uungåelig. hvis du ikke kan acceptere det, skal du have fat i en meget dyr host, og vil du have garentier kommer du til at betale kassen. Her er der tale om sammenlægning at to firmaer tilsyneladende med det formål at kunne give bedre service i fremtiden. De skriver til dig for at give dig chance til midlertidtgt at flytte dit site, så du er oppe mens flytningen sker.
De skriver intet om hvor længe det tager, men du kan vel kontakte dem for at høre.

Hvis deres priser ellers er rimelige, finder jeg deres brev fuldt acceptabelt. Hvis du betaler kassen er det ikke acceptabelt

Hmmm... Buydomains.dk vil sikkert bare ikke fortælle at de havde underskud i kasse, og var nødt til at slå sig sammen med nogle andre ;)

Anyway, de aner ikke hvornår servicen vil være tilbage, men forventer 24 timer. De aner ikke hvornår nedetiden starter, men forventer den 9. August...

Kort sagt lader det til at det er noget der er sket meget pludseligt, så de ikke har haft tid til at planlægge noget somhelst... Havde jeg fået den mail, ville min første tanke være noget i stil med "Firmaet er ved at gå på røven, lad mig finde en anden host".

Der er altså ingen tidshorisont, men du kan nok forvente servicen tilbage i næste uge, hvis den kommer tilbage.

Hmm.. Desuden ville jeg personligt ha' betenkligheder ved at indgå en aftale om hosting, eller andet der kræver løbende betaling, med et firma der ikke giver et telefon nummer, eller en postadresse på deres kontakt side... Se eventuelt http://www.buydomains.dk/contact.asp

Ikke at der er noget skullet ved firmaet, jeg foretrækker bare at kunne "tvinge" dem til at forklare problemet (Man kan ikke så godt smide røret på, men man kan nemt slette en e-mail ;) ) Men hver person sin smag.

Og nu jeg kiggede lidt rundt på sitet fandt jeg den her:

Network Status -
We are currently updating all webhotels and webservers. Most DNS and EMAIL services have been restored. We understand the impact of the downtime, however, all routing, service, and work should be completed by Sunday morning. (This includes all database and adminsitrative updates as well.)

Thank you for your patience.

Company News -
No information at this time.

Tjaa... nu kører den igen efter 72 timer (!). Smider I nogle svar?

Nå, men så går puljen til bufferzone :)